* 2009 Product of the Year award from Technology Marketing Corporation's Customer Interaction Solutions magazine. • * Nominee of 2010 Avaya Labs Cup award. • * Recipient of Avaya Pillar Award for design and successful implementation of Avaya’s globalization strategy. • * Service Excellence Award for implementing and managing first offshore center for Quintus, with focus on BPO, reducing operating cost and increasing customer satisfaction. • * Recipient of the Quintus Partner Excellence Program award.
Ranks
Certificate:
Certified ScrumMaster (CSM)
Organization:
Scrum Alliance
Industries
Computer Software
Resumes
Sr.technical Program Management Professional, Agile/Scrum Coach, Certified Scrummaster (Csm)
VerticalResponse - San Francisco Bay Area since Apr 2011
Sr. Program Manager
Lensity Jul 2010 - Apr 2011
Founder
Avaya Oct 2008 - Jul 2010
PM/Product Delivery Mgr, R&D
Avaya Jan 2004 - Oct 2008
Global Manager
Avaya Sep 2001 - Jan 2004
Manager, Solution Services Org
Education:
New York Institute of Technology 1993 - 1995
M.S., Computer Science
Harvard University 1993 - 1993
B. M. S. College of Engineering 1987 - 1991
B.E., Computer Science
Scrum Alliance
CSM, ScrumMaster
Skills:
Scrum SDLC Project Portfolio Management Rally JIRA CSS SharePoint Web 2.0 Agile SaaS Agile Project Management Cloud Computing Software Project Management Telecommunications Team Building Team Leadership Matrix Management PLC Waterfall Customer Satisfaction Net Promoter Score Operations Software Engineering Strategic Thinking Analytical Abilities Program Management Certified Scrum Master CSM TDD Agile Methodologies
Honor & Awards:
* 2009 Product of the Year award from Technology Marketing Corporation's Customer Interaction Solutions magazine.
* Nominee of 2010 Avaya Labs Cup award.
* Recipient of Avaya Pillar Award for design and successful implementation of Avaya’s globalization strategy.
* Service Excellence Award for implementing and managing first offshore center for Quintus, with focus on BPO, reducing operating cost and increasing customer satisfaction.
* Recipient of the Quintus Partner Excellence Program award.
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