Susan U Abraham

US Patent:

20230057018, Feb 23, 2023

Filed:

Aug 18, 2021

Appl. No.:

17/405926

Inventors:

- Boston MA, US
Shounak Ghosal - Bangalore, IN
Susan Abraham - Needham MA, US

International Classification:

G06Q 30/02

Abstract:

Methods and apparatuses are described for automated optimization and personalization of customer-specific communication channels using feature classification. A server captures historical interaction data comprising a channel type, a user identifier, an interaction date, and a user response value. The server generates a channel feature vector for each combination of channel type, user identifier, and interaction date. The server identifies features from the channel feature vectors for each different channel type and aggregates the features into a common feature vector. The server executes a trained classification model on the common feature vectors to select user identifiers for each different channel type that have an engagement probability value at or above a corresponding threshold. The server determines, for each different channel type, a distance value between the engagement probability value and the corresponding threshold and communicates with a remote computing device via a channel that is associated with an optimal distance value.