Fifth Third Bank Sep 2010 - Oct 1, 2012
Support Center Manager
City of Cincinnati Sep 2010 - Oct 1, 2012
Permit Center Customer Service Supervisor
Cincinnati Bell Jun 1, 1996 - Jan 1, 2006
Team Leader
Education:
Keller Graduate School of Management of Devry University 2010 - 2012
Masters, Accounting, Finance
Xavier University 1997 - 1999
Bachelors, Bachelor of Arts, Liberal Arts, Liberal Studies
Xavier University 1988 - 1993
Princeton High School 1984 - 1988
Princeton High School, Sharonville, Oh
Keller Graduate School of Management of Devry University
Master of Business Administration, Masters, Accountancy, Financial Management
Skills:
Customer Service Management Mathematics Employee Management Training Delivery Call Centers Training Employee Training Customer Satisfaction Leadership Management Process Improvement Human Resources Operations Management Customer Experience Interviews Customer Retention Business Analysis Coaching