We Energies since Apr 2011
Manager Collection & Litigation
We Energies Jan 2009 - Apr 2011
Supervisor Field Collections
We-Energies Mar 2008 - Jan 2009
Supervisor Field Operations SE
we-energies Mar 2004 - 2008
Supervisor Call Center
We Energies May 1998 - Apr 2004
Team Leader Residential Billing
Education:
Alverno College 2004 - 2008
Bachelor, Communication, Management & Technology
Skills:
Customer Service Process Improvement Management Call Center Budgets Leadership Time Management Fundraising Power Plants Change Management Sales Operations Coaching Training Performance Management Accounts Receivable Employee Engagement Nerc Call Centers Analysis Energy Business Planning Team Leadership Team Building Business Process Improvement Operations Management Contract Management Vendor Management Risk Management